Overlandico – Privacy Policy
Effective date: September 30, 2026
Overlandico (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit overlandico.com, place an order, request product information, or contact us.
1. Information We Collect
Information you provide. Depending on how you interact with us, we collect information such as:
- Your name, email address, and telephone number.
- Your billing address, shipping address, and optional company information.
- The products you purchase, order notes, and information about your truck or topper that you provide to help us confirm compatibility.
- Messages, photos, and other information you send for product inquiries, installation questions, returns, or warranty support.
- Account information if you create an account, and your communication preferences if you subscribe to updates.
Information collected through the website. Our website and the services used to operate it may collect technical information such as your IP address, browser and device type, pages requested, and the date and time of your visit. Cookies and similar technologies also support shopping carts, account sessions, checkout, and fraud prevention.
Transaction information. We receive information about your purchases and payments, including order amounts, payment status, transaction references, refunds, and disputes. Payment providers process the payment information you submit through their services as described below.
2. How We Use Your Information
We use personal information to:
- Process orders and payments, arrange delivery or pickup, and provide order updates.
- Answer questions and assist with product compatibility and installation.
- Manage returns, refunds, warranty claims, and customer support.
- Maintain customer accounts and operate and improve our website.
- Protect our website and business against fraud, unauthorized activity, and payment disputes.
- Maintain business, accounting, and tax records and meet applicable legal obligations.
- Send updates you request or subscribe to, subject to applicable consent requirements and your communication preferences.
3. When We Share Information
We share information as needed with providers that help us operate our business, including:
- Payment and financing providers, to process transactions, provide financing options you choose, and help prevent fraud.
- Shipping and delivery providers, to deliver purchases and coordinate delivery appointments.
- Website, hosting, and technical service providers, to operate, maintain, and secure the website and online store.
- Customer support and communication providers, to assist with inquiries and deliver order-related communications.
- Professional advisers, such as accountants or legal advisers, when necessary for business operations or legal matters.
We may also disclose information when required by law or legal process, or when reasonably necessary to protect our customers, business, or legal rights. If our business is sold, merged, or reorganized, relevant information may be transferred as part of that transaction, subject to applicable law.
4. Payments and Financing
Our online store uses Stripe for payment processing. If you choose Affirm, Affirm processes information in connection with its financing services. Other payment methods presented at checkout may involve your bank, card network, or wallet provider.
These providers collect and process information under their own privacy policies and applicable terms. A financing provider may request additional information directly from you to assess eligibility. Please review the relevant provider’s policy before using its services:
5. Cookies and Third-Party Content
Cookies are small files stored on your device. Our online store uses cookies and similar technologies to support functions such as remembering cart contents, maintaining account sessions, and enabling checkout.
Payment providers may use their own technologies for payment functionality, security, and fraud prevention.
Our website also contains embedded content, such as YouTube videos. When that content loads or you interact with it, its provider may receive information about your device and visit or use cookies under its own privacy policy.
You can manage or delete cookies through your browser settings. Blocking certain cookies may prevent shopping cart, account, video, or checkout features from working correctly. Browser controls may not remove information that has already been collected.
6. Your Choices and Privacy Requests
You may contact us to ask about the personal information we hold about you or to request access, correction, or deletion. Depending on where you live and which laws apply, you may have additional rights, including obtaining a copy of your information or opting out of certain processing. We will evaluate requests under applicable law and may need to verify your identity before responding.
Some information may need to be retained to fulfill orders, handle warranties or disputes, prevent fraud, or meet legal and recordkeeping obligations. Where applicable law gives you a right to appeal a privacy-request decision, contact us using the details below to request an appeal.
If you receive marketing emails from us, you can unsubscribe using the instructions in the message or contact us to update your preferences. Order confirmations and other essential service communications may still be sent when necessary.
7. Information Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business records, and meeting legal obligations. Retention periods depend on the type of information and the reason it is kept.
We use reasonable measures intended to protect personal information. However, no method of online transmission or storage can be guaranteed completely secure. Please avoid sending unnecessary sensitive information in order notes, contact forms, or support messages.
8. Children’s Privacy
Our website is intended for adults purchasing truck toppers and accessories. It is not directed to children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and take appropriate steps.
9. Other Websites
Links to third-party websites are provided for convenience. Those websites have their own privacy practices. This policy does not govern information you provide directly to another website or service.
10. Changes to This Policy
We may update this Privacy Policy as our services or practices change. The updated version will be posted on this page with a revised effective date. We will provide additional notice when required by applicable law.
11. Contact Us
For privacy questions or requests, contact:
Overlandico
7152 S Blackhawk St, Unit A17
Englewood, CO 80112, United States
Phone: +1 720 296 0727
Website: overlandico.com
When contacting us about privacy, please identify your request as a Privacy Request.